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Read our frequently asked questions. Contact us for more assistance.
ll Uno Artisan Pizza Bases
Where can I find nutritional information?
Nutritional information is available on our website. Simply visit your desired product, elect 'Specification' under the product image on the relevant product page. Or, head to the 'Resources' section of our website.
How many pizzas are in a box?
This will differ among each product. You can find carton configuration information by viewing the ‘Specifications’ tab under each product. You can also view our Product Specifications/Catalogue under our Resources tab.
I measured my Il Uno Artisan pizza base and it’s not the indicated size?
Our pizza bases are made using authentic production methods to get the perfect artisan handmade look and feel. This means that each pizza base will have its own unique look in terms of shape, dough bubbles and char. Your pizza base may not measure exact to the size indicated due to it's shape but it will always contain the correct grammage/weight of dough, tomato and cheese.
Can I cook your pizzas from frozen?
We do not recommend cooking your Il Uno Artisan pizza bases from frozen. The cheese will not have adequate time to melt and may cause burning of both the cheese and base.
For best results, thaw/defrost the frozen pizza base for 30 minutes prior to cooking.
For best results, thaw/defrost the frozen pizza base for 30 minutes prior to cooking.
Are your pizza bases Gluten Free?
Unfortunately, none of our bases are currently gluten-free. We do have a Gluten Free Plain Base in the works, if you're interested please contact our team.
Are your pizza bases Vegan and Vegetarian?
Our range of Plain Pizza Bases contain no animal and dairy products, therefore is vegetarian and vegan friendly. Due to the factory of production, it is mindful to note that they may contain traces of fish and soy.
Our Margherita Pizza Bases are vegetarian, containing no meat products. Due to the place of production, it is mindful to note that they may also contain traces of fish and soy.
Our Margherita Pizza Bases are vegetarian, containing no meat products. Due to the place of production, it is mindful to note that they may also contain traces of fish and soy.
What is the shelf life of your pizza bases?
The frozen shelf life of our pizza bases are as follows:
Plain Pizza Base = 12 months
Margherita Pizza Base = 18 months.
The chilled shelf life is 3 days (72 hours). Once it is defrosted, do not refreeze.
ll Uno Express Ovens
My Il Uno Express Oven is faulty, what do I do?
If you find that your Il Uno Express Oven is faulty, request a new oven using the 'Oven Request Form' located at the bottom of this page under 'Quicklinks'.
Purchase & Delivery
Where can I find pricing?
We stock our pizzas through a number of foodservice distributors across Australia and New Zealand. If you already order through a distributor, please contact them to enquire about whether they stock Il Uno Artisan Pizza and for pricing.
For additional support or for help locating a distributor, please contact us.
Marketing Support
What kind of marketing support do you offer?
We offer a range of free marketing point of sale material, professionally designed for any venue. To shop, visit our Creative Toolbox.